CUSTOMER SURVEY SEPTEMBER, 2024 CUSTOMER SURVEY SEPTEMBER, 2024 Name of Customer (Optional) Department/Unit 1. How was the quality of service you received from the SERVICOM Unit? Poor Fair Average Good Excellent 2. How satisfied are you with the way your complaints and request were handled? Poor Fair Average Good Excellent 3. How would you rank the delivery time of our services? Poor Fair Average Good Excellent 4. How would you rate the Front desk services? Poor Fair Average Good Excellent 5. How would you rate the competence level of the Unit’s staff? Poor Fair Average Good Excellent 6. How satisfied are you with the level of cooperation experienced? Poor Fair Average Good Excellent 7. How would you rank the SERVICOM’s ability to meet your needs? Poor Fair Average Good Excellent 8. Will you be willing for them to handle any other complaints or requests you may have? Yes No 9. What would be your overall rating of the services of the Unit? Poor Fair Average Good Excellent Do you have any comments or suggestions for how we can improve? Submit If you are human, leave this field blank.
