ICT Unit, User Survey Form ICT Unit Customer Survey 2022 Staff’s Designation Junior Officer IIJunior Officer IOfficer IIIOfficer IIOfficer IAssistant ManagerManagerSenior ManagerPrincipal ManagerAssistant General ManagerDeputy General ManagerGeneral ManagerExecutive DirectorMD/CEO/CEIF Department or unit Office of the MD/CEO&CEIFLegal ServicesRegulation, Safety & Certification UnitAudit UnitFinance & AccountPublic AffairsProcurementTechnical ServicesTISTS&SPMetering & Laboratory ServicesCommercial ServicesCorporate ServicesICT UnitEIMSSecurity UnitSERVICOMAdminHuman ResourcesMedical Services Which of the ICT Unit Services do you interact with directly Computer Maintainance Internet Provisions Software Provision (Office 365 & Sophos) Website/Web Portal updates Help Desk How will you rate most services you get from the ICT Unit? Poor Fair Average Good Excellent Kindly, let us know why you rate below average and kindly recommend. How would you rate the time of service delivery? Poor Fair Average Good Excellent Kindly, let us know why you rate below average and kindly recommend. How would you rate the quality of services? Poor Fair Average Good Excellent Kindly Let us know why you rate below average How would you rate the competence level of ICT Unit’s staff? Poor Fair Average Good Excellent Kindly, let us know why you rate below average and kindly recommend How satisfied are you with ICT unit resolving your issues? Poor Fair Average Good Excellent Kindly, let us know why you rate below average and kindly recommend. How would you rate the Office 365 provisions? Poor Fair Average Good Excellent Kindly, let us know why you rate below average and kindly recommend How would you rate the Internet provisions? Poor Fair Average Good Excellent Kindly, let us know why you rate below average and kindly recommend. How would you rate the Computer Mantainance? Poor Fair Average Good Excellent Kindly, let us know why you rate below average and kindly recommend. How would you rate Website/web portal uploads? Poor Fair Average Good Excellent Kindly, let us know why you rate below average and kindly recommend. How would you rate the Sophos provisions? Poor Fair Average Good Excellent Kindly, let us know why you rate below average and kindly recommend. Do you have any comments or suggestions for how we can improve? If you are human, leave this field blank. Submit Start Over
