NEMSA 2024 ANNUAL CUSTOMER SATISFACTION SURVEY FOR SERVICE DELIVERY

2024 ANNUAL CUSTOMER SATISFACTION SURVEY FOR SERVICE DELIVERY.

Thank you for taking the time to complete this survey. Your feedback is crucial in helping us improve the quality of services we provide. Please answer the following questions honestly and to the best of your ability.

Section 1: Personal information

3. Type of Customer
4. Frequency of interaction with NEMSA

SECTION 2: Service Provision/Delivery

1. What type of service(s) have you received from NEMSA? (select all that is applicable)
2. Was the service provided within specified timeline?
3. How satisfied are you with the professionalism of NEMSA staff?
4. How transparent were NEMSA’s processes in handling your service request?

SECTION 3: Communication

1. How easy was it to reach NEMSA for service inquiries or complaint?
2. Did you receive timely updates and communication regarding your service request?

SECTION 4: Feedback on improvement

1. What areas of NEMSA’s service do you believe need improvement? (please select all that is applicable)
2. How would you rate NEMSA’s overall performance in service delivery?
3. Based on you experience, would you recommend NEMSA’s service to others?

Thank you for your feedback!