ANNUAL CUSTOMER SATISFACTION SURVEY FOR SERVICE DELIVERY

Customer Survey

Section 1: Personal Information

3. Type of Customer
4. Frequency of interaction with NEMSA

Section 2: Service Provision/Delivery

1. What type of service(s) have you received from NEMSA? (select all that is applicable)
2. Was the service provided within specified time?
3. How satisfied are you with the professionalism of NEMSA staff?
4. How transparent were NEMSA’s processes in handling your service request?

Section 3: Communication

1. How easy was it to reach NEMSA for service inquiries or complaint?
2. Did you receive timely updates and communication regarding your service request?

Section 4: Feedback on improvement

1. What areas of NEMSA’s service do you believe need improvement? (please select all that is applicable)
2. How would you rate NEMSA’s overall performance in service delivery?
3. Based on your experience, would you recommend NEMSA’s service to others?

Thank you for your feedback!